1. Why we have multiple e-mails?
A. We have three email accounts soporte@rentapremium.com.mx, nnpr@hotmail.com, nestor.noe@gmail.com and that is because many times we send a mail and it gets clasified as spam or junk mail, we solve this problem by sending the mail within the same server.

2. You say you are authorized Resellers. How do i know this is true?
A. Rapidshare has a policy of having two vendors by country, by the time only we exist in Mexico and Latin America, this is because there are many requirements to have this privilege, you can check the resellers list in the Rapidshare.com by following this link http://rapidshare.com/resellers.html

3. Which is the daily downloading limit?
A. The daily download limit is 5 GB, at the end of this limit can continue downloading with the free system, but if for example you only download in a day 2 GB, those others 3 GB will be loaded in your account the next day, then you will have 8 GB to download the next day, and so until you reach top of 25 Gb downloaded in a day, the server reset at 5:00 pm Central Time Mexico.

4. How do I add more download limit / what is TrafficShare?
A. The traffic is a package, to say you buy 100 GB and this you can use it whenever you want in a day or so for the duration of the account, if your account ends, what remains of the 100 GB, 20 GB or 10 GB or whatever it will be saved for 14 days as you can get back to extend it.

5. How can i change my account's settings?
Gon to Rapidsahre.com and Login, then in the top of the site theres the menu

Premium Zone | Settings | Remote Uploads | View Logs | TrafficShare | Convert RapidPoints | Extend Account | Logout

Click on the Settings section, you can put an alias there, which you can use to login to your account, this has the same function the ID of the account, you can change your password, to save the changes go to the end of the page and click SAVE.
If you change the password you will be loged out from the account and will have to enter the new password

6. Why do the cookies must be enabled?
A. When you Login your data is saved on a cookie, if you have the cookies disabled you'll have to reenter your data anytime you make a download.

7.¿How do i enable the cookies?
To enable the cookies, follow up the instruction below for the version of browser you use

    Mozilla Firefox (1.0 last release and earlier)
  • Go to the Tools menu (Tools).
  • Select "Options" (Options).
  • Select the "Privacy" icon (Privacy) that appears in the left pane.
  • Check the "Allow sites to set cookies" (Allow sites to set cookies).
  • Click "OK" (OK) to save the changes

    7.1/Mozilla Netscape 5.0
  • Select "Preferences" (Preferences) in the Edit menu (Edit).
  • Click the arrow next to "Privacy & Security (Privacy and security) in the scrolling window to expand.
  • Under "Privacy & Security (Privacy and Security), select" Cookies. "
  • Select "Enable all cookies" (Enable all cookies).
  • Click "OK" (OK).

    Microsoft Internet Explorer 6.0 and later
  • Open the Tools menu and select "Internet Options".
  • Click the Privacy tab.
  • Click the Default button (or manually slide the bar down to "Medium") under "Settings".
  • Click "OK".

    Microsoft Internet Explorer 5.x
  • Open the Tools menu and select "Internet Options".
  • Click the Security tab.
  • Click the Custom Level button.
  • Go to the section "Cookies".
    • To enable:
  • Set "Allow cookies that are stored on your computer" to "Enable".
  • Set "Allow cookies per session" to "Enable".
  • Click "Ok".

    Microsoft Internet Explorer 4.x
  • Open the View menu and select "Internet Options".
  • Click the Advanced tab.
  • Find "Cookies" within the "Security" section.
    • To enable:
  • Select "Always accept cookies".
  • Click "Ok"

    Netscape Communicator 4.x
  • Select Preferences from the Edit menu.
  • Find the section "Cookies" under "Advanced".
    • To enable:
  • Select "Accept all cookies" or "Enable all cookies".
  • Click "Ok"

8.I don't have a credit card or debit card. Can I pay with a deposit or bank transfer?
A.If you're in Mexico, you can pay with bank deposit or wire transfer at Banamex and Santander

9. If i pay in the bank. How quickly is my account set up?
A. Once we have confirmation of your payment, we will generate your account, to make it more quickly we ask you to send in a scanned image of the payment, or else the authorization number, Bank in which you make the deposit and the amount.

10. How long it takes to send me the details of the account if i pay by PAYPAL?
A. The response time is usually 5 to 10 minutes at a time of 6:00 to 10:00 pm Central Time in Mexico, if it takes 30 minutes to arrive to you in these hours, please contact us from the mail you used to pay.

11. How secure is PAYPAL?
A. Paypal is a subsidiary of Ebay, with long time experience in payment processing, today expanded its operations to Mexico, you can visit their site to give you a better idea of their services
www.paypal.com.mx

12. If I am in another country other than Mexico, Can I pay by bank deposit?
A. For the moment just in Mexico, we are working to find some solution to offer the service in the rest of Latin America.

13. I want to extend my account, what I need to send?
A. We just need your account ID, this is the number of 7 or 8 digit number that rapidshare sent you. You mustn't share your password to anyone for any reason.

14. Try to extend my account with another person, asks for my ID and password, Can i provide it?
A. Of course not, you would be exposing your account to be stolen or resold to others, a rapidshare reseller only needs the ID of your account.

15. What is the Security lock?
A.The Security lock is a password used in your Settings, if you activeate it rapidshare sends you a password that works only in that area. If someone has your ID and password, can enter the account but can not change your data, email, password, etc.., I recommend activating it after changed your password.

16. What are RapidPoints?
A. he RapidPoints are points that can be exchanged for these:
http://rapidshare.com/rewards.html
Also you can change them by time for your account, you get them every time you purchase or renew an account, it is 1000 for each month of account, if you buy or extend a month its 1000 RapidPoints, if you buy 3 months its 3000, and so on. You also get RapidPoints every time someone downloads a file of yours, to a maximum of 255 a day. Upon the end of your account you have 7 days to reactivate your account or these will be cleared.

17. How fast do I download?
A. Your rate is given by your ISP, if your speed is 1 Mb, you should download at around 120kbps, which means that 100 Mb file will take approximately 15 minutes.
It is also about which server you're downloading from, if its on the other side of the world as the signal goes down, if you use low download manager for multiple files at the same time the speed is distributed among those files, if you're not using a dowload manager, you can use jdownloader is free, and is not very easy to use.